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Shipping & Returns

Shipping Policy

Most orders ship within 24 hours and originate out of Cincinnati, Ohio.  In the event an item is not in stock, the order will be held until complete.  Partial shipments may be requested. 

When you place an order, we will estimate shipping and delivery dates based on the shipping options you choose. 

Standard Delivery (7-10 days) - For this method we will ship via the most cost effective means which typically will arrive anywhere in the lower 48 states within 7 to 10 days.  Please note transit times may be longer, but typically are much less than estimated.  USPS Standard Post is typically used for selection. 

Expedited Delivery (3-5 days) - For this method we will ship via the most cost effective means that will get your package anywhere in the lower 48 states within 3 to 5 days.  This selection most often ships USPS Priority. 

Unsure about the shipping charge of your order? - Our shipping charges are estimated based on order value.  The shipping charge displayed in your cart is the actual amount you will be charged.  This method is used in attempt to keep shipping charges as low as possible.  This charge is intended to cover packaging and transit expenses.  No handling charge is added to your order.  Most orders placed on our site are charged less than the actual cost of shipping.  In the event actual shipping charges are far below the estimated amount you may receive a credit to your card.

Drop ship items.  - Some of the items on the website are marked 'Drop Shipped' due to their size.  A large piece of artwork for example in many cases will drop ship from the factory.  Please expect longer delivery on drop ship items.  Most drop ship items ship within 48 hours, but in some cases may take longer.  Please email us with the item number and quantity to check current lead-times if early delivery is critical.  Drop ship items typically have a flat rate shipping charge. 

International Shipments:  For shipments to locations outside of the United States please email your order so we can provide an estimate on the shipping costs. 

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two to three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Once a return has been requested you will receive an email with an RMA number and instructions on how to return the item.  We'll notify you via e-mail of your refund once we've received and processed the returned item.

 




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